Privacy Policy
Welcome to use PurgePro, which is provided by CloudWise Development Limited. We are committed to protecting the privacy of your data. This Privacy Policy explains what information PurgePro collect, use, and disclose about you when you access or use our websites and applications(collectively, “Our Services”).
1. How We Handle Your Personal Information
(a) Your personal information will be collected, stored, and utilized in line with this Privacy Policy and relevant laws, regardless of the location where the data is processed.
(b) When accessing Our Services through your devices, your data may be stored directly on those devices. Data privacy regulations in your country or region might vary from those in other locations. We will handle your information following this Privacy Policy and applicable laws, irrespective of where the processing occurs.
2. How We Disclose Your Personal Information
We do not share your personal information with external companies, organizations, or individuals unless under the following conditions:
(a) With Your Authorization:
With your consent, we will share the information you have approved with specific third parties or groups of third parties, as allowed by relevant laws and regulations.
(b) Legal Requirements:
We may disclose your information when required by laws or regulations, to resolve legal matters, or as directed by administrative or judicial authorities under the law.
(c) Sharing with Affiliates:
Your information may be shared within our affiliated companies only for clearly defined, legitimate purposes, and the sharing will be restricted to the data necessary for those services.
(d) Sharing with Third Parties:
Our services may include content and integrations from third parties (Third-party Services) to enhance your experience. We will only share your information in these cases, and only the minimum necessary data:
￮ We may share data with software development kit (SDK) providers to help operate, develop, and enhance Our Services' features and functions. For example, using Firebase (Google’s analytics and reporting services) to understand service usage.
￮ We may share Non-Identifying Information (including your device’s current advertising identifier) and other aggregated data that does not contain personal details with advertising partners. If you wish to avoid receiving ads, adjust your mobile device settings to limit ad tracking. Most devices offer an option to opt-out of certain types of targeted ads (e.g., ‘Limit Ad Tracking’ on iOS). For more details on how to manage these settings, consult your device's settings menu.
3.Your Rights and Choices
You can control and manage your data, you have the following rights and choices:
(a) Access, Correction, and Portability. You can access and edit most of your basic account data right in PurgePro.You have the right to receive a copy of certain of your data in a structured, commonly used and machine-readable format. If you need to do so, please contact us.
(b) Withdraw your consent. In most cases, if you let us use your data, you can simply revoke your permission by changing the settings in the app or on your device if your device offers those options. Of course, if you do that, certain services may lose full functionality.
(c) Deletion.
If you wish to delete your account, please reach out to us.
You also have the option to remove certain data directly within the app, such as photos uploaded to PurgePro.
You may request that we delete the data we hold about you in the following situations: (i) you believe it is no longer necessary for us to retain the data; (ii) you had previously given consent for us to process the data, but you now withdraw that consent (and there are no other legitimate grounds for us to process the data); (iii) you believe that we are processing your data unlawfully; or (iv) you were, or are, under the age of 16 (or the applicable age of majority as per local laws) at the time the data was collected, and this can be verified.
(d)Restrict processing
If you want to restrict the processing of your personal data, please contact us. You have the right to restrict the processing of your data under the following circumstances:(i) your data is unlawfully processed, but you do not want to erase it;(ii) you have a legal claim that you need to establish, exercise, or defend, and you requested us to keep your data when we would not otherwise keep it;
Your request for objection is pending our verification process; or(iii) you have contested the accuracy of your personal data, and the accuracy of your data is pending our verification process.
Because your privacy is important to us, we will ask you to verify your identity or provide additional information before allowing you to manage your data. We may also reject your request to your data for a number of reasons, including, for example, if the request risks the privacy of other users or is unlawful.
4.Cross-border Data Transfers
To provide you with Our Services, we operate on a global scale and adhere to the relevant data protection laws and regulations in your country or region when collecting, using, and processing your personal data. For instance, if you are a resident of California, your personal data (such as uploaded documents and images) will be processed and stored solely within the United States. To fulfill the purposes outlined in this policy, if it becomes necessary to transfer your data to other countries or regions, we will implement suitable measures to ensure that your personal information is protected in line with this Privacy Policy.
When transferring data from the European Economic Area (EEA), the United Kingdom, or Switzerland to countries outside the EEA, we use legal mechanisms such as Standard Contractual Clauses or rely on the European Commission’s adequacy decisions regarding certain countries, as applicable.
5.Fees
We offer both free and paid Services. If you choose to subscribe to a paid Service, you agree to pay the fees ("Fees") as quoted to you when you purchase that Service. We may calculate taxes payable by you based on the billing information that you provide us at the time of purchase. You are responsible for all charges related to using the purchased Service (for example, data charges and currency exchange settlements). You will pay the Fees in the currency We quoted at the time of purchase. We reserve the right to change the eligible currencies at any time, except where not permitted by applicable law. We reserve the right to change its prices at any time. However, if we have offered a specific duration and Fee for your use of the Service, we agree that the Fee will remain in force for that duration.
6. How We Process Children's Data
Our services are not intended for anyone under 16. And that’s why we do not knowingly collect personal information from anyone under 16. We understands the importance of safeguarding the personal information of children, which we consider to be an individual under the age of 16 or the equivalent age as specified by law in your jurisdiction.Please contact our Data Protection Officer via email at purgepro_suppoort@hotmail.com if you believe we have any personal information from any Child without such parental/guardian consent and acknowledgment so that we can promptly investigate and remove such personal information.
7.Change to This Privacy Policy
We may change this Privacy Policy from time to time. Under certain circumstances (for example with certain material changes or where it is required by applicable privacy laws) we will provide notice to you of these changes and, where required by applicable law, we will obtain your consent. If we change this Privacy Policy, we will change the "last updated" date at the top of this Privacy Policy and the revised policy will be posted to this page so that you can review it. Sometimes, we’ll let you know by revising the date at the top of the Privacy Policy that’s available in PurgePro. Other times, we may provide you with additional notice (such as providing you with an in-app notification).
8.How to Contact Us
If you have any questions or complaints regarding this Privacy Policy or the use of your data, please contact our Data Protection Officer via email at purgepro_suppoort@hotmail.com.
9.Additional Notice for California Residents(How We Comply with CCPA)
The California Consumer Privacy Act (CCPA) enhances privacy rights and consumer protection for individuals who reside in California. We are committed to full CCPA compliance.
What categories of personal information do we collect?
We may collect personal identifiers, such as your email address when you register your account to use Our Services; transaction information; activity information relating to internet or other electronic networks such as interaction with app.
We do not knowingly collect any information about anyone under the age of 16.
Do we share, disclose or sell your personal information?
Where required we share your personal information with third parties to comply with a legal obligation; when we believe in good faith that an applicable law requires it; at the request of governmental authorities conducting an investigation; to verify or enforce our terms of use or other applicable policies; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of you, third parties, our business or the public.
We do not sell your personal information.
What are your rights under the CCPA?
If you are a resident of California, the CCPA grants you the following rights:
• The right to request disclosure of our data collection and sales practices in connection with your personal information, including the categories of personal information we have collected, the source of the information, our use of the information and, if the information was disclosed or sold to third parties, the categories of personal information disclosed or sold to third parties and the categories of third parties to whom such information was disclosed or sold;
• The right to request a copy of the specific personal information collected about you during the 12 months before your request (together with right listed above, a “personal information request”);
• The right to have such information deleted (excepting where such information is required to: i.provide you with goods or services you requested; ii. detect or resolve issues security or functionality-related issues; iii. comply with the law; iv. conduct research in the public interest; v. safeguard the right to free speech; and vi. carry out any actions for internal purposes that you might reasonably expect).
• The right to request that your personal information not be sold to third parties, if applicable.
• The right not to be discriminated against because you exercised any of the new rights.
You are entitled to make two information requests within a 12-month period. If you make an information request, we will need to collect certain information from you in order to verify your identity. You will receive a response to your request within 45 days.
Opt-Out Options
If you don’t want us to collect and/or process your information any more please contact us at purgepro_suppoort@hotmail.com. Note that if you decide to opt out of data collection and processing this can affect some functions and you may not be able to use all features of Our Services to the fullest extent possible.
How can You submit a personal information request?
You can submit a personal information request via email at purgepro_suppoort@hotmail.com
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable request related to your personal information. For all requests, we will need to collect certain information from you in order to verify your identity.
10.Additional Notice for EU/EEA Residents(How We Comply with GDPR)
The General Data Protection Regulation(GDPR) regulates the processing of personal data about individuals in the European Union. We are committed to full GDPR compliance.
What are your rights under the GDPR?
You have many rights relating to your personal information. Additional information on your rights can be requested directly from the data protection regulator within your country. Your rights include:
• The right to object to processing
You have the right to object to certain types of processing, including processing for direct marketing.
• The right to be informed
You have the right to be provided with clear, transparent, and easily understandable information about how we use your information and your rights (such as the information provided in this policy).
• The right of access
You have the right to request access to your information and certain other information relevant to how your information is attained and used.
• The right to rectification
You are entitled to have your information corrected or amended if it is inaccurate or incomplete.
• The right to erasure
This right, also known as ”the right to be forgotten,” allows you to request that your information be permanently deleted or removed if you feel that you no longer want us to keep and use it. There can be exceptions to this dependent upon the situation.
• The right to restrict processing
You have the right to block or suppress the further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be blocked to make sure the restriction is respected in future.
• The right to data portability
You have the right to obtain and reuse your personal information for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our information technology systems and theirs safely and securely, without affecting its usability.
• The right to lodge a complaint
You have the right to lodge a complaint about the way we handle or process your personal information with your national data protection regulator.
• The right to withdraw consent
If you have given your consent to anything we do with your personal information, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal information with your consent up to that point is unlawful). This includes your right to withdraw consent to us to use your personal information for marketing purposes.
If you make a request regarding your rights, we have one month to respond to you. If you would like to exercise any of the above rights, you can contact us via email at purgepro_suppoort@hotmail.com
Legal basis of processing your personal information
We process information if one of the following applies:
a. Necessary for entry into, or performance of, any contract(s) with you (Art 6(1)(b) of the GDPR). This applies to section 5(1) to provide Our Services, which include troubleshooting, identifying, supporting.
b. Necessary for the legitimate interests of us, where these are not overridden by your interests or fundamental rights and freedoms (Art 6(1)(f) of the GDPR). This applies to section 5(2) to improve and develop our Services, 5(3) to protect the security and prevent criminal activity.
c. Necessary for compliance with a legal obligation to which we are subject (Art 6(1)(c) of the GDPR). This applies to section 5(4) to comply with our legal obligations.
How do we comply with data transfer rules?
When transferring data from the European Economic Area (EEA), the United Kingdom, or Switzerland to non-EEA countries,, we rely on one or more of the following legal mechanisms: Standard Contractual Clauses, and the European Commission's adequacy decisions about certain countries, as applicable.
How to contact us?
If you have any questions about this privacy policy or if you would like to exercise any of your rights, you may contact our Data Protection Officer via email at purgepro_suppoort@hotmail.com
11.Additional Notice for Brazilian Residents(How We Comply with LGPD)
The Brazilian Privacy statute, Lei Geral de Proteção de Dados (LGPD), enhances privacy rights and consumer protection for individuals who reside in Brazil. We are committed to full LGPD compliance.
The grounds on which we process your personal information
We can process your personal information only if we have a legal basis to do so. The following legal bases are recognized under the LGPD:
Your consent to processing activities;
Our compliance with a legal and regulatory requirements;
Carrying out of public policies provided in laws or regulations or based on contracts, agreements and similar legal instruments;
Carrying out of a contract and its preliminary procedures, in cases where you are a party to said contract;
Exercising of our rights in judicial, administrative or arbitration procedures;
Protection or physical safety of yourself or a third party; and
Our legitimate interests, provided that your fundamental rights and liberties do not prevail over such interests.
Your Brazilian privacy rights
You have the right to:
• obtain confirmation of the existence of processing activities on your personal information;
• access your personal information;
• have incomplete, inaccurate or outdated personal information rectified;
• obtain the anonymization, blocking or elimination of your unnecessary or excessive personal information including information that is not being processed in compliance with the LGPD;
• obtain information on the options to provide or deny your consent and the consequences thereof;
• obtain information about the third parties with whom we share your personal information;
• obtain, upon your express request, the portability of your personal information (except for anonymized information) to another service or product provider, provided that our commercial and industrial secrets are safeguarded;
• obtain the deletion of your personal information being processed if the processing was based upon your consent, unless one or more exceptions provided for in Article 16 of the LGPD apply;
• revoke your consent at any time;
• file a complaint related to your personal information with the Brazilan National Data Protection Authority (Autoridade Nacional de Proteção de Dados or “ANPD”);
• oppose a processing activity in cases where the processing is not carried out in compliance with the law;
• request clear and adequate information regarding the criteria and procedures used for an automated decision; and
• request the review of decisions made solely on the basis of the automated processing of your personal information, which affect your interests, if applicable.
You will never be discriminated against, or otherwise suffer any sort of detriment, if you exercise your rights.
How to file your request
You can file your express request to exercise your rights free from any charge, at any time, by using the contact details provided in this Privacy Policy, or via your legal representative.
Transfer of personal information outside of Brazil permitted by the law
We are allowed to transfer your personal information outside of the Brazilian territory in the following cases:
• when the transfer is necessary for international legal cooperation between public intelligence, investigation and prosecution bodies, according to the legal means provided by the international law;
• when the transfer is necessary to protect your life or physical security or those of a third party;
• when the transfer is authorized by the Brazilan National Data Protection Authority (Autoridade Nacional de Proteção de Dados or “ANPD”);;
• when the transfer results from a commitment undertaken in an international cooperation agreement;
• when the transfer is necessary for the execution of a public policy or legal attribution of public service;
• when the transfer is necessary for compliance with a legal or regulatory obligation, the carrying out of a contract or preliminary procedures related to a contract, or the regular exercise of rights in judicial, administrative or arbitration procedures.